YOUR TERMS AND CONDITIONS OF USE
"How do I order?"
Search through the shop categories on the left side of the screen and choose a cateogry to browse products, or use the search box if you know the name of the product you're looking for. Clicking on a product name or picture will provide specifications and a photo on a given product. To add a product to your order, click `Add to Cart`. When you have chosen everything you need click `checkout`. After confirming your address, you will be prompted to choose your mailing method (1st class, 2nd class, ect, ect) - the following screen then requests you to chose your payment method and provides a portal through to PayPal.
Once you have completed your tansaction you will recieve an initial confirmation email from us to show that the transaction has been recieved. We will process your order as quickly as possible (please note that we do not process orders on weekends or public holidays) and let you know when your order has been sent. If we forsee any difficulties with your order, we will send an email to you as soon as possible explaining the situation.
Yes, this is required, but all information is kept secure and is in line with all current government guidelines and if you plan to order regularly it will save time in the checkout process. Please note are records only contain the name, address and contact information - it will NOT store any payment details, these must be entered manually at the time of ordering.
"Do I need to register an account to shop with you?"
"What is your privacy policy?"
We are committed to protecting your privacy and we comply with all current government guidelines and policies, we collect your personal details to allow us to process your order. This information is not sold or passed to any other companies. Your personal details are used only to process your order, deliver your order and for us to contact you with any queries relating to your order.
Using PayPal payment at checkout your card information is handled entirely by your PayPal account and is not processed by ourselves.
"Does your site use cookies?"
Cookies are stored on your PC for the following purposes:
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To retain information on items added to your car.
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To show a history of recently viewed items
No analytical or tracking type cookies are used, your browsing habits are not monitored.
"Which payment methods do you accept?"
We support Paypal Checkout services - allowing you to quickly process your order and use your stored PayPal account address and payment information. You can also choose cheque payment if you wish to allocate stock to your order and send a cheque in the post, we will send your order when the payment has cleared.
"I've bought a product and having just recieved it realised its not suitable for my needs"
That's fine, you have a 'cooling off' period (as per Distance Selling Regulations) where you can return your purchase for a full refund of the product value. Please note this does not allow products to be trialled and is intended to give you the same ability to inspect a product as you would in a shop. Products must be taken good care of and returned completely to be eligible. Please contact us within 14 days of delivery with your order number and we'll supply a return authorization number for you to return the products to us. Returns of non-faulty goods are not normally entitled to a postage refund, so of course if you have any doubts over the suitability of a product - please check with us before ordering ! It can save everybody some time and money.
"My product doesn't work or has been damaged in shipping"
Contact us and we'll sort it for you as quickly as possible. Your order should reach you in perfect condition as we take great care in packaging, but should any product arrive damaged we will be able to swap it for you.
All goods (except those classed as consumables, and were stated on b-grade items) are provided with at least 12 months warranty from the date of delivery.
If you suspect a problem with your product, please provide as much information as you can regarding this to us. If you have already made steps to confirm the fault, let us know as this will help us turn things around faster for you. When you contact us, we will get back to you as soon as possible with a return authorisation (or suggestions for resolving the problem if we feel that the problem is easily resolved by yourself !) and will ask you to post back smaller items or specify a collection date for larger items. We will cover postage costs both ways for faulty goods for UK customers within 12 months of purchase, and so if you send goods back to us by post we will refund the postage costs back to your payment method upon confirmation of the product fault. For customers outwith of the United Kingdom, we will return goods at no cost but shipping costs back to us for faulty goods are the responsibility of the customer.
Please retain all product packaging and accessories in case you need to return your product at any stage within the warranty period.
"What are your company details?"
Custom meltdown Ltd
23A Bethesda Road
Tumble
Llanelli
SA14 6LL
VAT Reg
Company Reg
"My question has not been answered above"
Send us an email and we'll do what we can to help. We will respond quickly and do everything we can to assist.